Our Focus
Our Breadth & Depth
We work across a broad range of areas, our specialties include:
Customer Experience / Voice of Customer (VoC)
- Understanding the customer journey
- Measuring performance across the customer journey
- Determining common pain points
- Net Promoter Score tracking
Researching technology, in particular online delivered products & services
- User experience surveys
- Customer experience surveys
- Support experience tracking
- Concept testing
Business-to-business research
- Qualitative interviewing / focus groups with SMEs, industry professionals & executives
- Quantitative email surveys
New product development
- Concept testing
- Pricing & channel strategy
Market understanding
- Usage & attitude studies
- Market segmentation
Strategic brand research
- Brand audits
- Brand positioning / repositioning
Industries we work in
Don’t see your industry listed? We empower all kinds of businesses with our comprehensive expertise. If you’re interested in getting research done, don’t hesitate to contact us
IT & Telecommunications
Financial Services
Building & Construction
Logistics
Utilities
Property
Employment
Education
Retail
Health
Media & Advertising
